Customer cards, opportunity management and interaction history live inside your contact center, on the same screen. Take customer relationships to the top without a separate CRM product or an integration project.
Customer cards, conversation history, open opportunities and leads live inside your contact center, on a single platform. Every interaction your customer makes over phone, email, chat or WhatsApp is united under the same record, giving you a 360° customer view.
Serve customers consistently as they move between contact center, sales and customer service teams: view past interactions instantly and communicate accurately at every touchpoint.
By unifying your customer relationship processes, evaluate sales opportunities faster, increase customer satisfaction and build long-term loyalty.
The customer card, conversation history and notes sit right next to the agent’s call screen, in the same interface. There is no need to switch to another program to reach customer information during a call.
Notes, tags and status updates taken at the end of a conversation are written directly to the customer card. The whole operation flows on one screen.
“Because contact center operations and CRM data live in the same system, your reports show both together. Track how many customers each agent handled, how long conversations took and how customer records were updated — all on one screen.
No more matching separate CRM and contact center reports or merging data in spreadsheets: evaluate your team’s daily performance and the state of your customer portfolio in one integrated view.”
